Bad Services Drinkware The art and science of

The art and science of typography combines subtle tweaks to line lengths with harmonious combinations of weights and styles

this refreshing

typography decisions

stitch bound

Marisa Kakoulas

Bad Services Drinkware The art and science ofBad Services explores one of the biggest challenges facing organisations today: why services that begin with the best intentions so often become frustrating, inefficient and disconnected from the people they are meant to serve. Building on the ideas introduced in Good Services, author Lou Downe examines the organisational behaviours, structures and assumptions that prevent services from improving over time. Rather than focusing solely on design