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Session Objective
Use the Contract Matrix & Fee Schedule Builder Tools
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Areas in which discussion was had
The only drawback is that one needs to purchase the AIAG/VDA manual to obtain the Action Priority table (and also detailed tables of severity
Temper, Temper: Dealing With Angry Residents Webinar Options:Flashdrive & Transcript Session ObjectiveIn todays professional landscape, its not uncommon to face moments of frustration or irritation at work. Whether its a one off occurrence or a recurring pattern, dealing with angry tempers is crucial to maintaining a positive reputation and resident loyalty. Knowing what to say to angry residents can turn a tense situation into an opportunity. When customers are mad, seize the opportunity to go above and beyond. Understanding how to deal with
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